Refund Policy

Updated on: 06 Aug 2025

At Stellate.shop, a co-brand of StellarMedia.in, we strive to provide high-quality creative services and digital products. As part of our commitment to transparency, please read the following refund policy carefully before making a purchase.

1. In-Person Services

• Our in-person services include, but are not limited to, photography, video shoots, drone shoots, and on-location creative work.
• To secure your booking, a 50% advance payment is required.
• This advance is non-refundable under any circumstances, as it secures our time, resources, and scheduling.
• Once a booking is confirmed, it cannot be cancelled or rescheduled without prior agreement.

2. Online Courses

• Access to online courses is granted digitally within approximately 15 minutes of purchase.
• You may request a full refund before activation.
• Once access has been granted to the course content, the purchase is considered complete and non-refundable.

3. Digital Templates

• Templates and downloadable resources are delivered instantly and are considered final.
• As digital files are immediately accessible and downloadable to your system, they are not eligible for refunds.
• We encourage customers to review product details carefully before purchase.

4. Exceptions & Support

• If you believe your case qualifies for a refund due to technical issues or an error on our part, please contact us within 24 hours of purchase. We’ll be happy to assess your request.
• All refund requests and service-related concerns must be submitted via email at info@stellarmedia.in.
• If the refund is approved, you will be automatically credited to your original payment method within 10 business days.

By making a purchase on this website, you acknowledge that you have read, understood, and agreed to this refund policy.